Member Self-Service Informational Guide

How Do I Log In?

The Account Login button is located in the upper right-hand corner of our website. Click here to log in. 

Enter your Username and Password. Click "Sign In".

First-time user? Use the barcode number on the back of your membership card as both your Username and Password. Customize your Username and Password after you log in for the first time (My Account > Manage Profile).

Contact Member Services if you need assistance.

What are the Password Requirements?

Must be at least 8, but no more than 32 characters long.

Best Practice: Must have at least 1 uppercase letter, 1 lowercase letter, 1 number, and 1 special character.

Password Restrictions:

· Cannot be the same as your User Name or member number on the back of your membership card.
· Cannot contain the User Name or member number on the back of your membership card (for example, if your User Name is jfranklin or jasmith, the password cannot be jfranklin01 or jasmith#2).
· Cannot contain the word ‘password’.
· Cannot be the same as one of your last 5 passwords or one used in the last 6 months.
· Cannot have spaces.

How Do I Change my Username or Password?

Once you are logged in, select "My Account" from the menu on the left. Select "Manage Profile" and click on either "Username" or "Password" to edit.

How Do I Make a Payment?

Once you are logged in, select "My Account" from the menu on the left. Select "Pay Balance", enter the Payment Amount, and select the Payment Method. Click "Pay with this Method" to complete the process.

How Do I Update My Credit Card Method of Payment?

Once you are logged in, select "My Account" from the menu on the left. Select "Manage Payment Methods" and click the "Edit" button. Enter updated credit card information, sign, and check the box to agree to terms and conditions. Click "Save changes" as the final step.

How Do I View My Statement or Account History

Once you are logged in, select "My Account" from the menu on the left. Select "Account History" from the dropdown menu. Enter the date range you want to search and click "Search Dates". From there you can view your statements, invoices, and receipts.

How Do I Edit My Personal Information?

Once you are logged in, select "My Account" from the menu on the left. Scroll down and select "Manage Profile" from the dropdown menu. Select "General Information" to edit your email, phone number, or address.

How Do I View My Usage History?

Once you are logged in, select "My Account" from the menu on the left. Scroll down and select "Check In History". Enter the date range you want and click "Search Dates". From here you can view or print out how many times you’ve been to the Club.

How Do I Enroll in a Class or Course?

Once you are logged in, select Classes & Courses from the menu on the left. Click Enroll in New Class or Enroll in New Course. What’s the difference? Classes – Meets one time. Enroll in each class separately. Course – Meets multiple times for a specific period of time. Enroll once and you’re enrolled for all classes during that time.

Find the category for the type of class you want to enroll in. Click Enroll in Class. If you’re not sure what category your class Is under, click View All Class Times.

Click the date arrows and tabs to find the class you want to enroll in. Click your class so it is highlighted in bright yellow. Click Enroll in Class.

Click Pay Later or Pay Now. What’s the difference?

Pay Now – Pay with a credit card. Your club does not have on-account charging privileges.

Pay Later – Add the fee to your account so it gets paid with your next monthly payment. Your club has on-account charging privileges.

On the next screens, either enter your credit card information (Pay Now) or confirm your on-account payment (Pay Later). When you’re done, confirm your enrollment and Click Close Window.

Check your email for an enrollment confirmation. Your class also appears under My Classes on your Dashboard. To un-enroll, click Details next to the class in your Dashboard. Check your email for an un-enroll confirmation.

How Do I Schedule an Appointment (Personal Training, Spa, Health & Fitness Consultation, Pilates)

Once you are logged in, select Appointments from the menu on the left. Then select Schedule and Appointment, select your club and service and click View Available Appointments. Click the date arrows and tabs to find an appointment. Click the appointment so it is highlighted in yellow. Click Schedule Appointment at the bottom of the screen. Click Close Window. You will receive an email confirmation. You should see your appointment under My Appointments in the Appointment or Dashboard screen. Contact the club to cancel or change your appointment.

Please note: these steps only apply to clubs that are set up to schedule and purchase these services online.

How Do I Purchase an Appointment (Personal Training, Spa, Health & Fitness Consultation, Pilates)

Once you are logged in, select Appointments from the menu on the left. Then select Purchase an Appointment, select your club and service and click Next. Click Pay Now. Depending on your club’s on-account charging policies, you can pay upfront or add the purchase to your account. Charges for your purchase get added to your account balance and is due and payable on the next billing cycle.

A confirmation screen appears once your payment is processed. To schedule your purchased appointment, follow the steps for scheduling an appointment.

Please note: these steps only apply to clubs that are set up to schedule and purchase these services online.

How Do I Reserve a Court?

Once you are logged in, select Court Reservations from the menu on the left. Select your club and type of reservation. Click View Available Reservations. Click an open Date and Time (white space). Click Make Reservation. Important Note: Refer to the Legend to understand what the colors on the schedule mean.

Confirm your reservation details. Click Make Reservation. View your confirmation. Click Close Window. Important Note: Contact the club to cancel or change your reservation.

Your reservation appears in My Court Reservations. It also appears under My Court Reservations from your Dashboard.

You will receive an email confirmation. Important Note: Contact the club to cancel or change your reservation.