ClubSport Member Account Informational Guide

How Do I Log In?

The Account Login button is located in the upper right-hand corner of our website. Click here to log in. 

Enter your Username and Password. Click Sign In.

First-time user? Use the barcode number on the back of your membership card as both your Username and Password. Customize your Username and Password after you log in for the first time (My Account > Manage Profile).

Contact Member Services if you need assistance.

What are the Password Requirements?

Must be at least 8, but no more than 32 characters long.

Best Practice: Must have at least 1 uppercase letter, 1 lowercase letter, 1 number, and 1 special character.

Password Restrictions:

· Cannot be the same as your User Name or member number on the back of your membership card.
· Cannot contain the User Name or member number on the back of your membership card (for example, if your User Name is jfranklin or jasmith, the password cannot be jfranklin01 or jasmith#2).
· Cannot contain the word ‘password’.
· Cannot be the same as one of your last 5 passwords or one used in the last 6 months.
· Cannot have spaces.

How Do I Change my Username or Password?

Once you are logged in, select My Account from the menu on the left. Select Manage Profile and click on either Username or Password to edit.

How Do I Edit My Personal Information?

Once you are logged in, select My Account from the menu on the left. Scroll down and select Manage Profile from the dropdown menu. Select General Information to edit your email, phone number, or address.

How Do I Make a Payment?

Once you are logged in, select My Account from the menu on the left. Select Pay Balance, enter the Payment Amount, and select the Payment Method. Click Pay with this Method to complete the process.

How Do I Update My Credit Card Method of Payment?

Once you are logged in, select My Account from the menu on the left. Select Manage Payment Methods and click the Edit button. Enter updated credit card information, sign, and check the box to agree to terms and conditions. Click Save changes as the final step.

How Do I View My Statement or Account History

Once you are logged in, select My Account from the menu on the left. Select Account History from the dropdown menu. Enter the date range you want to search and click Search Dates. From there you can view your statements, invoices, and receipts.

How Do I View My Usage History?

Once you are logged in, select My Account from the menu on the left. Scroll down and select Check In History. Enter the date range you want and click Search Dates. From here you can view or print out how many times you’ve been to the Club.