Member Self-Service Informational Guide

How Do I Log In?

The Account Login button is located in the upper right-hand corner of our website. Click here to log in. 

Enter your Username and Password. Click Sign In.

First-time user? Use the barcode number on the back of your membership card as both your Username and Password. Customize your Username and Password after you log in for the first time (My Account > Manage Profile).

Contact Member Services if you need assistance.

What are the Password Requirements?

Must be at least 8, but no more than 32 characters long.

Best Practice: Must have at least 1 uppercase letter, 1 lowercase letter, 1 number, and 1 special character.

Password Restrictions:

· Cannot be the same as your User Name or member number on the back of your membership card.
· Cannot contain the User Name or member number on the back of your membership card (for example, if your User Name is jfranklin or jasmith, the password cannot be jfranklin01 or jasmith#2).
· Cannot contain the word ‘password’.
· Cannot be the same as one of your last 5 passwords or one used in the last 6 months.
· Cannot have spaces.

How Do I Change my Username or Password?

Once you are logged in, select My Account from the menu on the left. Select Manage Profile and click on either Username or Password to edit.

How Do I Edit My Personal Information?

Once you are logged in, select My Account from the menu on the left. Scroll down and select Manage Profile from the dropdown menu. Select General Information to edit your email, phone number, or address.

How Do I Make a Payment?

Once you are logged in, select My Account from the menu on the left. Select Pay Balance, enter the Payment Amount, and select the Payment Method. Click Pay with this Method to complete the process.

How Do I Update My Credit Card Method of Payment?

Once you are logged in, select My Account from the menu on the left. Select Manage Payment Methods and click the Edit button. Enter updated credit card information, sign, and check the box to agree to terms and conditions. Click Save changes as the final step.

How Do I View My Statement or Account History

Once you are logged in, select My Account from the menu on the left. Select Account History from the dropdown menu. Enter the date range you want to search and click Search Dates. From there you can view your statements, invoices, and receipts.

How Do I View My Usage History?

Once you are logged in, select My Account from the menu on the left. Scroll down and select Check In History. Enter the date range you want and click Search Dates. From here you can view or print out how many times you’ve been to the Club.

How Do I Enroll in a Group Fitness Class, Swim, or Other Activity?

Make a Reservation
Select My Activities from the menu on the left. Scroll down and select Class Schedule. Choose Group Fitness as the category and search either by the day or the week. Select the class you would like to enroll in and click Sign Up.

Cancel a Reservation
From your dashboard, go to the My Upcoming Classes tile. Find the reservation you would like to cancel and click Unenroll. You can only unenroll your personal reservations via the portal and will need to email [email protected] to unenroll other members on your account. 

Note: Group Fitness class bookings will open 96 hours in advance. A no-show fee of $5 will be billed if booked and not canceled within 1 hour of the start time. Policies will be adjusted as we continue to understand restrictions and regulations per state and county.

How Do I Make a Kids World Reservation?

Make a Reservation
Select My Activities from the menu on the left. Scroll down and select Class Schedule. Choose Kids World as the category and search either by the day or the week. Select the time you would like to enroll in and click Sign Up. You will be able to select the specific child on your account that you want to register.

Cancel a Reservation
You are unable to unenroll other members on your account at this time. In order to cancel a reservation, you will need to email info_r[email protected].

Note: Kids World bookings will open 96 hours in advance. Bookings are limited to 1 per day to allow the maximum amount of members to participate. A no-show fee of $5 will be billed if booked and not canceled within 1 hour of the start time. Policies will be adjusted as we continue to understand restrictions and regulations per state and county.