Frequently Asked Questions
Read our FAQ to find more information about ClubSport.
Please Note: Due to COVID-19 guidelines some amenities and offerings may be reduced or suspended temporarily.
Yes, if you are set up on EFT (Electronic Funds Transfer) billing for your monthly dues and house charges. Membership card must be presented at point of sale. Show your membership card to the associate who is ringing up your purchase and sign the charge slip.
Yes, we have a special member rate, which is available when occupancy levels allow. Please call (949) 643-6700.
Yes, we accept MasterCard®, Visa®, Discover®, American Express®, Optima®, and Diners Club®.
You may purchase a snack at the deli or supply your child with a snack to enjoy during his/her stay. Label the snack bag with our child's name and any feeding any feeding instructions and upon check-in let us know your child has a snack. Beverages must be in plastic, non-spill containers. We hold snack breaks at regular intervals.
Yes, temporary memberships are available for individuals who live more than 60 miles from their home club but who will be living temporarily in the area. Contact a Member Account Representative for more information or to sign up.
Click here for directions on getting started with the ClubSport Member Account.
We welcome and value your feedback. Please email us at [email protected].
Whether you want to add or delete family members or upgrade or downgrade your membership category we can assist you by emailing [email protected]. Some membership changes may incur a fee. All membership changes must be received by the 24th of the month and be submitted in writing.
You authorize us to charge your credit card or debit your checking account on a monthly basis for your monthly dues as well as any in-club purchases you make on your house account (restaurant, spa, personal training, etc.). Dues are billed in advance, and club purchases are billed in arrears. The EFT (Electronic Funds Transfer) draft will be processed on the 2nd of each month, and you'll receive a statement that itemizes all the charges on your account, so you know the amount that will be charged to your credit card or debited from your checking account. Checking accounts are drafted 10 days after each EFT draft. Example: On August 2, EFT will be processed for your August monthly dues and for your club charges from the July 2 to August 1 period.
Due to capacity restrictions, all children must be active on the membership.
No, you must remain on club property when your child is in Kids World. However, if your child is enrolled in a supervised club program such as Kids Camp or a Parents Escape you are not required to stay on property. However, you must return on time to pick up your child at the end of the program.
Yes, on a one-time-per-calendar-year basis, you may place your membership on "inactive status" under the two scenarios above. Your membership account must be paid in full at the time of your request. Inactive status is granted for a minimum of two months and a maximum of six months. A $35 per month inactive fee is charged.
We require a 24-hour notice of cancellation for any spa appointments. Without proper notice of cancellation, full payment will be charged.
There is always at least one lane reserved for lap swimming during all hours of operation, but there are frequently more lanes available.
Since your monthly EFT amount may fluctuate due to club purchases, federal law requires us to give you advance notification of the amount being drafted each month. It gives you an opportunity to review your bill before the charge or debit is made on the first of the month. If you have any questions regarding the charges posted to your account, please contact a Member Account Representative.