Frequently Asked Questions (FAQ)| ClubSport Health and Fitness Gym

Frequently Asked Questions 

Read our FAQ to find more information about ClubSport.

How do I get guest passes?

You may purchase guest passes at the Front Desk or in the Membership Office. If you have a friend who is interested in joining ClubSport, contact your Membership Representative to arrange a complimentary visit.

Can I charge purchases in the club to my membership account?

Yes, if you are set up on EFT (Electronic Funds Transfer) billing for your monthly dues and house charges. Just show your membership card or give your membership number to the associate who is ringing up your purchase, and sign the charge slip.

Do I receive a discount on room rates at Renaissance ClubSport hotels?

Yes, we have a special member rate, which is available when occupancy levels allow. For the Walnut Creek property, please call 925-942-6388 to inquire. For Aliso Viejo, please call 949-643-6700.

Do you accept credit cards for in-club purchases?

Yes, we accept MasterCard®, Visa®, Discover®, American Express®, Optima®, and Diners Club®.

Do you provide snacks in Kids World?

You may purchase a snack at the deli or supply your child with a snack to enjoy during his/her stay. Label the snack bag with our child's name and any feeding any feeding instructions and upon check-in let us know your child has a snack. Beverages must be in plastic, non-spill containers. We hold snack breaks at regular intervals.

Do you sell temporary memberships?

Yes, temporary memberships are available for individuals who live more than 60 miles from their home club but who will be living temporarily in the area. Contact a Member Account Representative for more information or to sign up.

How do I change or update my EFT information?

It's very important to keep your EFT information updated, especially the expiration date on your credit card. Log into the Member Self-Service Portal to update your credit card information. You can also call a Member Account Representative or stop by the Membership Office.

How do I log into my membership account?

We have put together a quick guide to help you better gain access to your membership account click here to view.
If you are a Renaissance ClubSport Aliso Viejo member, click here.

How do I make a suggestion or give you feedback?

We welcome and value your feedback. There are many ways to be heard:

  • Feel free to speak with any of our associates.
  • Fill out a suggestion form (available at the Activities Desk) and give us your name and phone/email if you want to be contacted.
  • Contact the Service Director or a Member Account Representative.
  • Complete the electronic member survey that we send out once or twice a year (if we have your email address).
How do I make changes to my membership?

A Member Account Representative can assist you with any changes to your membership, whether you want to add or delete family members or upgrade or downgrade your membership category. Please call, send a written request, or stop by the Membership Office. Some membership changes may incur a fee.

How does the EFT billing system work?

You authorize us to charge your credit card or debit your checking account on a monthly basis for your monthly dues as well as any in-club purchases you make on your house account (restaurant, spa, personal training, etc.). Dues are billed in advance, and club purchases are billed in arrears. The EFT (Electronic Funds Transfer) draft will be processed on the 2nd of each month, and you'll receive a statement that itemizes all the charges on your account, so you know the amount that will be charged to your credit card or debited from your checking account. Checking accounts are drafted 10 days after each EFT draft. Example: On August 2, EFT will be processed for your August monthly dues and for your club charges from the July 2 to August 1 period.

If my child is not on my membership, may I bring my child to Kids World?

Yes, you may bring your child to Kids World for up to three hours in a day. An hourly childcare fee will be charged. Rates may vary by club, so please check with the child care department. (Children on a membership receive three complimentary hours of childcare per day.*)

*Childcare is limited to two hours at ClubSport Oregon and Renaissance ClubSport Aliso Viejo Executive Members receive 4 hours per day.

May I drop my child off in Kids World and run errands?

No, you must remain on club property when your child is in Kids World. However, if your child is enrolled in a supervised club program such as Kids Camp, ClubSport University, or a Parents Escape you are not required to stay on property. However, you must return on time to pick up your child at the end of the program.

May I freeze my membership if I will be out of town for an extended period or if I am injured?

Yes, on a one-time-per-calendar-year basis, you may place your membership on "inactive status" under the two scenarios above. Your membership account must be paid in full at the time of your request. Inactive status is granted for a minimum of two months and a maximum of six months. A $35 per month inactive fee is charged.

May I use other Renaissance ClubSport or ClubSport locations?

With GoldPLUS membership, you have unlimited access to ClubSport and Renaissance ClubSport properties. If you are not a GoldPLUS member and are interested in using other ClubSport locations, please contact a membership representative to upgrade.

What is the cancellation policy for spa and massage appointments?

We require a 24-hour notice of cancellation for any spa appointments. Without proper notice of cancellation, full payment will be charged.

When are pool lanes available for lap swimming?

There is always at least one lane reserved for lap swimming during all hours of operation, but there are frequently more lanes available. Check the Aquatics Schedule for details.

When are the pick-up basketball games?

Mondays, Wednesdays and Fridays from 11:30am-1:30pm and Saturdays from 8:00-11:00am are the most popular times for pick-up games on the basketball courts. Check the Sports Schedule for other open play times.

Why do I still get a paper bill in the mail when I am signed up for EFT billing?

Since your monthly EFT amount may fluctuate due to club purchases, federal law requires us to give you advance notification of the amount being drafted each month. It gives you an opportunity to review your bill before the charge or debit is made on the first of the month. If you have any questions regarding the charges posted to your account, please contact a Member Account Representative.