Frequently Asked Questions 

Read our FAQ to find more information about ClubSport.

Can I charge purchases in the club to my membership account?

Yes, if you are set up on EFT (Electronic Funds Transfer) billing for your monthly dues and house charges. Membership card must be presented at point of sale. Show your membership card to the associate who is ringing up your purchase and sign the charge slip.

Do I receive a discount on room rates at Renaissance ClubSport hotels?

Yes, we have a special member rate, which is available when occupancy levels allow. Please call (949) 643-6700.

Do you accept credit cards for in-club purchases?

Yes, we accept MasterCard®, Visa®, Discover®, American Express®, Optima®, and Diners Club®.

Do you provide snacks in Kids World?

You may purchase a snack at the deli or supply your child with a snack to enjoy during his/her stay. Label the snack bag with our child's name and any feeding any feeding instructions and upon check-in let us know your child has a snack. Beverages must be in plastic, non-spill containers. We hold snack breaks at regular intervals.

Do you sell temporary memberships?

Yes, temporary memberships are available for individuals who live more than 60 miles from their home club but who will be living temporarily in the area. Contact a Member Account Representative for more information or to sign up.

How do I change or update my EFT information?

It's very important to keep your EFT information updated, especially the expiration date on your credit card. Log into the ClubSport Member Account to update your credit card information. You can also email [email protected]

How do I log into my ClubSport Member Account?

Click here for directions on getting started with the ClubSport Member Account. 

How do I make a suggestion or give you feedback?

We welcome and value your feedback. Please email us at [email protected]

How do I make changes or cancel my membership?

Whether you want to add or delete family members or upgrade or downgrade your membership category we can assist you by emailing [email protected]. Some membership changes may incur a fee. All membership changes must be received by the 24th of the month and be submitted in writing. Membership cancelation requires a 30-day written notice to [email protected].

How does the EFT billing system work?

With EFT payment, you authorize the club to charge your credit card or debit your checking account on a monthly basis for your monthly dues as well as any in-club purchases you make on your house account (restaurant, spa, personal training, etc). Dues are billed in advance and club purchases are billed in arrears.

The credit card draft will be processed on the first business day of each month. Members on checking account draft will be charged 10 days after those on credit card draft. You can review your statement by logging into the ClubSport Member Account.

There will be a $15 late fee for payments not made by the 10th of the month for members paying by credit card or cash, and a $35 fee for members whose bank drafts decline.

If my child is not on my membership, may I bring my child to Kids World?

Due to capacity restrictions, all children must be active on the membership.

May I drop my child off in Kids World and run errands?

No, you must remain on club property when your child is in Kids World. However, if your child is enrolled in a supervised club program such as Kids Camp or a Parents Escape you are not required to stay on property. However, you must return on time to pick up your child at the end of the program.

May I freeze my membership if I will be out of town for an extended period or if I am injured?

Yes, on a one-time-per-calendar-year basis, you may place your membership on "inactive status" under the two scenarios above. Your membership account must be paid in full at the time of your request. Inactive status is granted for a minimum of two months and a maximum of six months. A $35 per month inactive fee is charged.

What is the cancellation policy for spa and massage appointments?

We require a 24-hour notice of cancellation for any spa appointments. Without proper notice of cancellation, full payment will be charged.

When are pool lanes available for lap swimming?

There is always at least one lane reserved for lap swimming during all hours of operation, but there are frequently more lanes available. 

Why do I still get a paper bill in the mail when I am signed up for EFT billing?

Since your monthly EFT amount may fluctuate due to club purchases, federal law requires us to give you advance notification of the amount being drafted each month. It gives you an opportunity to review your bill before the charge or debit is made on the first of the month. If you have any questions regarding the charges posted to your account, please contact a Member Account Representative.

SCHEDULE A VISIT!

Fill out the form below to schedule a visit or to learn more about ClubSport Aliso Viejo, or call us at (949) 662-3555.

General Guest Pass