The ClubSport App

With the ClubSport app on your phone, you can easily access club information, live and virtual class schedules, events, your member account, and so much more. In addition, the app provides new ways to communicate with club groups and friends, as well as powerful tools to support and improve your club experience.

App Features

  • • Unlimited virtual group fitness classes including yoga, HIIT, strength, Pilates, and Formula3 classes (coming soon)
  • • Access to the Workout Builder with over 5,000 exercise videos
  • • Fitness and nutrition tracking
  • • Fitness challenges and badges to reward your efforts
  • • Integration with Apple Health and Myzone
  • • Club community social platform

Getting Started with the ClubSport App

Current Members

Current members will receive an invite email with the launch of the app from Renaissance Clubsport. If you are a current member and you would like to receive the invitation to get started, please email [email protected]. Provide first name, last name, and a unique email address for each person on your membership account for which you would like us to create a ClubSport app account. The email address is used to sign in and will also be set up as the individual's club email address. Juniors 13-17 years old must have a release form on file prior to gaining access to the app. 

 

New Members

New members will receive an email upon joining that invites them to set up their ClubSport app account and to download the free ClubSport app. To automatically be invited, you must be 18 and over and you must have had a unique email address set up on your club account. Juniors 13-17 years old must have a release form on file prior to gaining access to the app. 

 

Troubleshooting

To automatically be invited, you must be 18 and over and have an email address on your club account. If you are a current member and did not receive the activation email, please email us at [email protected]. Provide first name, last name, and a unique email address for each person on your membership account for which you would like us to create a ClubSport App account. The email address is used to sign in and will also be set up as the individual’s club email address.

Frequently Asked Questions

About the App

Can I download the ClubSport App on my own?

The ClubSport App is available in the Apple and Google Play app stores however an activation email is required to set up your account.

What if I don’t receive my activation email?

If you don’t receive your activation email on Monday, October 12, please email [email protected] with your first and last name and we will help you out. 

How do I access my member account?

You can access your member account through the new ClubSport App by selecting the ClubSport Member Account tile. This will link you to your ClubSport Member Account. If you have not set up your ClubSport Member Account, please click here to learn how. 

Can I register for in-person group fitness classes through the app?

Yes! You can register for in-person Group Fitness Classes and Lap Swimming by selecting the Group Fit/Lap Swim Reservations tile. This will link you to your ClubSport Member Account. If you have not set up your ClubSport Member Account, please click here to learn how.

Can I make Kids World reservations through the app?

Yes! You can make Kids World reservations by selecting the Kids World Reservations tile. This will link you to your ClubSport Member Account. If you have not set up your ClubSport Member Account, please click here to learn how.

How do I participate in virtual group fitness classes?

Currently, the Zoom links for our virtual group fitness classes have been provided via email by registering through our website. Starting October 12, you will need the new ClubSport App to participate in virtual classes however we won’t change the Zoom links until one week after the launch of the app to give our members enough time to get situated with the new app. Beginning Monday, October 19 you will need to register for virtual classes through the app to receive access to the class.

Can I use the new ClubSport App to check-in to the club?

Yes! You can add your Member ID by selecting the Barcode tile in the new ClubSport App so you can use it to check into the club. Your member ID is the number listed on your membership card.

Can I still access the old ClubSport App?

You will still be able to access the old ClubSport App until November 30, 2020.

Can my child access the ClubSport App?

Juniors 13-17 years old who are on a membership may access the new ClubSport App but must have a release form and email on file prior to gaining access. Send to [email protected].

Navigating the App

Do I need to provide my birth date and other personal information requested during the set up?

The app has a robust fitness platform to track your fitness and nutrition and support your healthy habits. See the section for adjusting your privacy settings to keep your fitness profile private. 

How do I set my privacy settings in the app?

We recommend that you adjust your privacy settings to your desired settings when you initially set up your app and fitness profile. Go to Me, select the cog at the top right, and select Privacy. You can select what information you want to share with the ClubSport community and your followers.

How do I connect the app to Apple Health?

Select Me. Scroll to the bottom of the page to Devices & Connections and select Apple Health App. If you have already connected and want to adjust the settings, you’ll need to go to Settings on your phone and adjust the settings in the Apple Health App for the ClubSport App. 

How do I connect Myzone to the ClubSport App?

Myzone connects to the ClubSport app via Apple Health. Go to your mobile device settings and select Apple Health and Data Access & Devices. Select MyZone and turn all categories on. Then, follow the instructions above for connecting the ClubSport app to Apple Health.

How do I register for a virtual class?

Select the Virtual Class Reservations tile and simply tap the class you want to book and select Book Now. Classes can be booked up to 7 days in advance.

How do I participate in a virtual class?

After you have registered, simply tap on the class in the schedule and select Click Here to Join Your Class

How do I cancel a virtual class booking?

Simply tap on the class in the schedule and select Cancel Booking

How can I get back into class if I lose connection?

You can renter class by selecting the + button and Join Class. You can also re-enter class from a desktop by simply selecting the class you are registered for. 

Get the App!

Please note, in order to enroll in the app, you'll need to receive an activation email. Current members will receive their activation emails on Monday, October 12. If you didn't receive yours, please email us at [email protected]

To access the desktop version, visit clubsports.virtuagym.com